Customer Care

Retail Customers

FREE SHIPPING ON ALL ORDERS OVER $200 USD

Must purchase $200.00 or more worth of merchandise after any discounts are applied. Taxes and/or shipping charges do not count towards $200.00 minimum.

Valid on domestic economy shipping within U.S. only.

Free Shipping is not valid on deliveries to international destinations, U.S. territories, and APO/FPO.

RESTRICTED ITEMS

Air shipments will not be permitted for aerosols and can only be shipped by ground shipments for the state of California. All shipments are restricted to The United States (U.S.) only.

SWIFT SHIPPING

Please allow 1 business days for order processing. Once your order has been processed, it will be shipped via USPS or UPS. Once your order has completed processing, shipping times will begin. When placing your order, please account for the aforementioned processing times, in addition to any federally recognized holidays and/or weekends.

Free Insurance and Free Delivery Confirmation are included with each shipped package. Once shipped, delivery of U.S. package(s) should occur within 3-5 business days, depending on the shipping service level you select.

Shipping times are an estimate & may be subject to delays on the part of the courier. Anue Beauty Supply is not responsible for delayed shipping on the part of the courier and is unable to provide full or partial refunds for shipping that is due to an error or delay on the courier's part.

INCORRECT SHIPPING ADDRESS POLICY

The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.

We are not responsible for goods delivered to the wrong address input at the time of ordering.

If you happen to notice that you entered the wrong address, you can email us at info@beautyanue.com with the correct shipping address before your shipping label is created.

Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.

RETURNED TO SENDER POLICY

If a package is returned to Anue Beauty Supply due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery and the customer was not home for delivery, the customer will be responsible for the cost of Anue Beauty Supply to reship the package back to them, as well as any additional delivery cost.

Anue Beauty Supply is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

No refunds will be provided if any part of the address is incorrect.

If you need additional assistance, please email us at info@beautyanue.com

Wholesale Customers

FREE SHIPPING OVER $200.00 WITHIN DALLAS-FORT WORTH METROPLEX

All Wholesale orders shipping to the DFW Metroplex address receive free shipping when your shopping cart equals $200.00 or more.

SHIPMENT TIMELINE

Orders that are submitted Tuesday after 12:00 pm through Thursday before 12:00 pm will be shipped out on that Thursday. Orders submitted on Thursday after 12:00 pm through Tuesday by 12:00 pm will be shipped out on that Tuesday.

SHIPPING RATES

Shipping option: Pricing on shipment orders will be determined by weight and destination. There will be no back orders.

DELIVERY OPTIONS

In the Dallas/Fort Worth area, orders that total $100.00 or more will not receive a delivery fee. Orders that are below $100.00 will be charged a flat rate fee of $5. Delivery days for the Dallas/Fort Worth area are Thursday and Saturday.

INCORRECT SHIPPING ADDRESS POLICY

The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.

We are not responsible for goods delivered to the wrong address input at the time of ordering.

If you happen to notice that you entered the wrong address, you can email us at info@beautyanue.com with the correct shipping address before your shipping label is created.

Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.

RETURNED TO SENDER POLICY

If a package is returned to Anue Beauty Supply due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery and the customer was not home for delivery, the customer will be responsible for the cost of Anue Beauty Supply to reship the package back to them, as well as any additional delivery cost.

Anue Beauty Supply is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. 
No refunds will be provided if any part of the address is incorrect.

If you need additional assistance, please email us at info@beautyanue.com.

Return and Exchange Policy

Return Window:

All online orders must be returned within 30 days of the date of purchase.

Eligibility for Returns:

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Initiating a Return:

To initiate a return, customers must use our “Start a Return” online portal or contact us at info@beautyanue.com. Items must be sent to the following address:

Return Address:

Return Items

ATT: ANUE Beauty Supply Return

5625 Texoma Parkway

Sherman, Texas 75090

Return Process:

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping:

Customers are responsible for providing return shipping and covering the associated costs.

Restocking Fee:

A 1% restocking fee will be applied to all returns.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.

Non-Refundable/Final Sale Items:

Items marked as “non-refundable,” “clearance,” or “final sale” cannot be returned or exchanged. This includes one specific product (please specify the product).

Non-refundable items also include:

Hair & Wigs

Jewelry (earrings, nose rings, necklaces, rings)

Body-touching items

Perishable goods

Custom products

Personal care goods

Hazardous materials

Flammable liquids

Gases

Exchanges:

Exchanges are processed only for items eligible for return under the specified conditions. To expedite the exchange process, return the item you currently possess. Upon receipt and inspection of your return, we will notify you of its approval. If approved, a refund will be automatically applied to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company. If more than 15 business days have elapsed since the approval of your return, please contact us at info@beautyanue.com.

European Union 14-Day Cooling-Off Period:

Residents of the European Union are entitled to cancel or return their order within 14 days for any reason without providing justification. Upon shipment into the EU, items must be unworn or unused, accompanied by their original tags and packaging. A receipt or proof of purchase is required.

Refunds:

Upon receipt and inspection of your return, we will promptly notify you of its approval. If approved, a refund will be automatically applied to your original payment method within 10 business days. Processing times may differ based on your bank or credit card company. If more than 15 business days have elapsed since the approval of your return, please contact us at info@beautyanue.com.

Additional Information:

Items must be returned in their original packaging and condition.

Please anticipate a return process that may take up to 5-7 business days after the receipt of your returned items.

Shipping fees are non-refundable.

Contact Information:

For further assistance, please reach out to our customer service team at info@beautyanue.com.

All payments are secure and processed safely. Anue Beauty Supply does not retain your payment information at any time.

Three Methods for Tracking and Viewing Orders

Method 1: Email Notifications

Upon placing an order, you will receive an email notification when it is ready to ship. This notification will include your tracking number, which you can use to monitor the shipment process.

Method 2: Chat Box

Access the Chat Box on any page on the website. Locate the chat box and select “Track Order.” To do this, you will need to know your order confirmation number, which is provided at the time of order placement or sent to your email address.

Method 3: Anue Beauty Supply Account

To view all your orders, details, and statuses, you must have a login for the Anue Beauty Supply account. Your account dashboard will provide you with a comprehensive overview of your order history.

If you encounter difficulties in tracking your order, please do not hesitate to contact us for assistance.

📢 Exciting News from Anue Beauty Supply! 📢

We are thrilled to announce that Wholesale Shopping is Coming Soon to Anue Beauty Supply! This new offering is designed to better serve businesses and beauty enthusiasts looking to purchase their favorite products in larger quantities.

Are you interested in accessing wholesale deals? We’d love to hear from you! Simply click on the Wholesaler Inquiry Button to submit your interest. Your feedback is crucial—it helps us gauge the demand and ensures that we tailor our wholesale program to meet your needs.

Stay tuned for more updates as we finalize the details. Thank you for being a valued part of the Anue Beauty Supply community!

✨ Anue Beauty Supply – Enhancing Beauty, Empowering You. ✨